The teller operations role is the front end of the organisation involving direct interaction with customers. The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management
Quality & Service:
Receive and process cash / cheque deposits from customers.
Process all cash/ operational transactions within limits that cant be affected at Self- Service Zone.
Verifying customers signatures within limit and obtain proper verification for over limit.
Process special instructions concerning TDs & all sundries transactions.
Handle customer inquiries/ issues & escalating complaints to Operation Head.
Ability to handle large volumes of cash.
CBE Compliance Audit Procedures:
Preparing Cash Reports
Ensure abiding by & implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance/ CBE requests.
Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers
And any other assigned tasks.
Good command of the English language
(G12)2-4 years banking or similar experience preferably in the financial services industry
(G11) 0-2 Fresh graduates may also be considered at lower entry level grades.
Job specific Skills:
Enhanced communication skills (Oral & written)
Interpersonal problem-solving analytical and networking skills across various functions.
Strong customer service orientation and quality management skills.
Good accounting knowledge and numerical ability.
Customer Service skills
Primary Location: EG-Egypt-Cairo
Work Locations: Cairo Festival City
Job: Operations & Technology
Organization: Operations (Branches)
Job Type: Full-time
Job Posting: Oct 31 2021 9:43:14 AM
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