Job Purpose:
The teller operations role is the front end of the organisation involving direct interaction with customers. The role serves as a one point interface for most customers for their daily banking needs and also involves some of the most critical banking requirements including cash and vault management
Key Accountabilities:
Quality & Service:
Receive and process cash / cheque deposits from customers.
Process all cash/ operational transactions within limits that cant be affected at Self- Service Zone.
Verifying customers signatures within limit and obtain proper verification for over limit.
Process special instructions concerning TDs & all sundries transactions.
Handle customer inquiries/ issues & escalating complaints to Operation Head.
Ability to handle large volumes of cash.
CBE Compliance Audit Procedures:
Preparing Cash Reports
Ensure abiding by & implementation of all Bank policies and procedures as per set limits and given signature authority as well as all compliance/ CBE requests.
Sales:
Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers
And any other assigned tasks.
Qualifications
Minimum Qualifications:
University/College Degree
Good command of the English language
Minimum Experience:
(G12)2-4 years banking or similar experience preferably in the financial services industry
(G11) 0-2 Fresh graduates may also be considered at lower entry level grades.
Job specific Skills:
Enhanced communication skills (Oral & written)
Interpersonal problem-solving analytical and networking skills across various functions.
Strong customer service orientation and quality management skills.
Good accounting knowledge and numerical ability.
Generic Skills
Communication Skills
Customer Service skills
Primary Location: EG-Egypt-Cairo
Work Locations: Cairo Festival City
Job: Operations & Technology
Organization: Operations (Branches)
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Oct 31 2021 9:43:14 AM
