Job Purpose
Processing manual authorization for MB UAE / International cards conveying response accordingly in order to allow merchants to accept or refuse the charge.
Hot listing lost / stolen cards preventing from chances of fraudulently transactions.
Activating pin initializing for Credit / Electron cards to allow cardholder to use his card.
Advising other banks to release CH blocked amounts which merchant doesn’t have claim on.
Solving merchants POS terminals problems so that they can use terminals again routing the calls to MSU if terminal to be replaced.
Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers.
Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests.
Receiving ATM captured cards from CPS and sending to branches to return the cardholder.
Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard similarly sending Visa incoming advise to A-12 to process.
Responsibilities
Not allowed to approve transaction more than 5% of credit limit deactivating cards replacement not allowed to reactivate card reported as lost if customer finds back.
MSU for terminal problem and other issues MSD for merchant payment settlement issues DRU for card holder disputed transaction issues.
TSD for Visa and its system problems Support Center for system problems Call Center / MB for cardholders inquiries Collection Department for cardholder inquiries for stopped card Risk Management for Fraud transactions assistance Customer Services Center for our cardholders.
Less amount charged by merchant : contacting issuer through telex requesting late application code.
Visa System Line Down : requesting authorization codes for merchants through telex from Visa in outage crises.
Calls : from other department MB CHs routed from other units for the cards problems and asking assistance.
Merchant : unsuccessful transmission problems : coordinate with Etisalat and Support Centre to rectify the problem.
Providing our findings to Customer Services center about the declined transaction due to technical error / reasons / systems problems.
Releasing Mashreq Bank credit cards holders / staff hold amount.
Instructing merchants to delete their batch containing transactions when duplication.
Approving manual transaction 5% more than the credit limit.
Approving transactions more 5% than the credit limits which are declined to system error or customer paid in cash and system not updated after having receipt of cash deposit voucher through fax.
Qualifications
Business Graduate.
Smart communication skills good listener should have patience computer literate (MS Word MS Excel).
Banking Experience especially in customer services
