About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.   About The Role: Job Code: 2026COMM-194 The Senior Customer Experience Specialist purpose is to execute small and medium-scale NPS/CX improvement projects, conduct in-depth data analysis, close customer feedback loops, and support the full NPS program under the guidance of the CX Transformation Manager. What you’ll be doing:

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