Live Operations Executive -

نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt

Job Details

Experience Needed:1 to 3 years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential, Medical Insurance Social Insurance

Job Categories:

LiveOps Coordinator
Make every second count—keep trips on track and data on point.
Role Summary
You execute LiveOps with precision: tracking trips, updating statuses, logging exceptions, and communicating with captains. You follow SOPs, escalate incidents on time, and ensure clean data and timely end‑of‑shift summaries.
Key Responsibilities
Track live trips and ETAs; update the platform and inform stakeholders.
Log exceptions accurately and escalate per SOPs/SLAs.
Coordinate with captains and provide clear, professional communications.
Reconcile basic anomalies with Ops/Data teams; support continuous improvement.
Submit timely end‑of‑shift summaries and daily reports.
Key Skills
Attention to detail and accurate data entry
Tracking platform usage and multitasking
Clear communication and coordination
Time management and SLA discipline
Basic Excel/Sheets for logs and reports
Why Join Us?
Be part of a market-leading company shaping the future of mobility in Egypt.
Work in a dynamic environment where your ideas create real impact.
Competitive package, growth opportunities, and a culture of innovation.
If real‑time precision is your thing, bring your focus—and let’s move.

Experience & Qualifications
1–3 years in control room/dispatch/operations coordination (mobility/logistics preferred)
Strong user of Microsoft 365 and Google Workspace
Ambitious, adaptable, and calm under pressure
Professional communication and customer orientation
Tools & Technologies
Tracking/dispatch platform
Microsoft 365, Google Workspace
Collaboration tools (Teams/Slack)
KPIs (Success Measures)
Log Completeness %
Escalation Within SLA %
Response Time (mins)
Data Entry Error Rate %
End‑of‑Shift Report Timeliness %
Contact Success Rate %