Key Accountabilities:
Contact delinquent customers through phone, SMS, email, or field visits by negotiating repayment plans, settlements, or restructuring in line with policy and follow up on promises-to-pay and ensure commitments are met to record all interactions in the collections system accurately and on time. Ensure all collection activities comply with FRA regulations, consumer rights standards, and company policies and follow approved call scripts and professional conduct guidelines. Prepare daily updates on accounts contacted, promises secured, and payments received to support the Supervisor in compiling portfolio reports Highlight recurring issues or customer objections by daily following up to improve the process. Qualifications, Experience & Skills:
Bachelor’s degree in Finance, Economics, Business, or related field. Proficiency in English and Arabic languages (written and spoken). Familiarity with collections systems, dialers, and MIS reporting tools. Knowledge of FRA collections regulations and consumer protection requirements Tele-calling Team : 0–1 year of experience in call center or collection, preferably within communication, consumer finance companies or banking. Agency Team: 1–2 years of experience in the collection field, preferably within consumer finance companies.