نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Not mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:3 To 6 YearsCareer Level:Experienced (Non-Manager)Education Level:Not SpecifiedSalary:ConfidentialJob Categories:
Experience Needed:3 To 6 Years
Career Level:Experienced (Non-Manager)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
- Conduct regular evaluations of customer interactions across all touchpoints: in-store consultations, phone inquiries, and home deliveries.
- Implement performance scorecards tailored to each role (pharmacist, cosmetics specialist, assistant, and delivery personnel).
- Perform store audits, mystery shopping, and delivery experience checks.
- Monitor recurring customer complaints and flag performance issues for corrective action.
- Report on service trends, store comparisons, and improvement opportunities.
- Training & Development:
- Develop onboarding and continuous training programs customized by role:
- Pharmacists & Assistants: Customer handling, prescription communication, pharmacy ethics, product knowledge.
- Cosmetics Specialists: Consultation skills, upselling, skincare and beauty product expertise.
- Delivery Personnel: Customer greeting, packaging standards, complaint handling, delivery hygiene and etiquette.
- Organize in-store and centralized training sessions with interactive modules, role-plays, and product demos.
- Coordinate with suppliers and brand representatives for expert-led trainings and refreshers.
- Maintain updated SOPs, communication scripts, and service guidelines.
- Team Support & Standards Enforcement:
- Act as the point of contact for service quality questions and escalations.
- Collaborate with HR and store managers to manage performance coaching plans.
- Promote a unified brand experience across all staff roles and locations.
- Support the creation of recognition programs for outstanding service.
Success Metrics:
- Improved customer satisfaction scores across stores and delivery.
- Fewer customer service complaints and escalations.
- Increased staff confidence and professionalism across all roles.
- Clear and consistent service standards maintained across all Bloom branches.
- Post-training performance improvements observed and measured. if you’d like this turned into a printable HR-ready PDF or formatted for internal job boardroid
- Conduct regular evaluations of customer interactions across all touchpoints: in-store consultations, phone inquiries, and home deliveries.
- Implement performance scorecards tailored to each role (pharmacist, cosmetics specialist, assistant, and delivery personnel).
- Perform store audits, mystery shopping, and delivery experience checks.
- Monitor recurring customer complaints and flag performance issues for corrective action.
- Report on service trends, store comparisons, and improvement opportunities.
- Training & Development:
- Develop onboarding and continuous training programs customized by role:
- Pharmacists & Assistants: Customer handling, prescription communication, pharmacy ethics, product knowledge.
- Cosmetics Specialists: Consultation skills, upselling, skincare and beauty product expertise.
- Delivery Personnel: Customer greeting, packaging standards, complaint handling, delivery hygiene and etiquette.
- Organize in-store and centralized training sessions with interactive modules, role-plays, and product demos.
- Coordinate with suppliers and brand representatives for expert-led trainings and refreshers.
- Maintain updated SOPs, communication scripts, and service guidelines.
- Team Support & Standards Enforcement:
- Act as the point of contact for service quality questions and escalations.
- Collaborate with HR and store managers to manage performance coaching plans.
- Promote a unified brand experience across all staff roles and locations.
- Support the creation of recognition programs for outstanding service.
Success Metrics:
- Improved customer satisfaction scores across stores and delivery.
- Fewer customer service complaints and escalations.
- Increased staff confidence and professionalism across all roles.
- Clear and consistent service standards maintained across all Bloom branches.
- Post-training performance improvements observed and measured. if you’d like this turned into a printable HR-ready PDF or formatted for internal job boardroid
Job Requirements
- Bachelor’s degree in Pharmacy, Business, HR, or a related field.
- 3+ years of experience in retail, pharmacy, cosmetics, or logistics operations.
- Proven experience in staff training and/or quality control.
- Strong interpersonal and coaching skills, with an eye for detail and service excellence.
- Familiarity with pharmacy operations, home delivery protocols, and customer service standards.
- Fluent in Arabic and English.
- Bachelor’s degree in Pharmacy, Business, HR, or a related field.
- 3+ years of experience in retail, pharmacy, cosmetics, or logistics operations.
- Proven experience in staff training and/or quality control.
- Strong interpersonal and coaching skills, with an eye for detail and service excellence.
- Familiarity with pharmacy operations, home delivery protocols, and customer service standards.
- Fluent in Arabic and English.