• Support clients through phone calls, emails, and chat to help them access company resources.
• Build positive relationships with clients to develop and maintain customer satisfaction.
• Provide virtual online learning support and orientation on our services and tools.
• Maintain customer feedback records for development and improvement purposes.
• Submit tickets, complaints, and customer concerns to stakeholders.
• Implement communication plans with clients as needed from different departments.
• Work shift from 1 PM to 9 PM.

• 1-3 years of experience in Customer Service or related fields.
• Very good command of English, both spoken and written.
• Good knowledge of MS Office (Word, Excel).
• Very good communication skills.
  

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