Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Manages PC setup and deployment for new employees.
• Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
• Regularly check server health and system logs, identify potential issues, and proactively implement solutions to ensure optimal performance.
• Diagnose and resolve system, hardware, and network-related problems. Act quickly to minimize downtime and keep systems running smoothly.
• Research the problem and come up with a solution.
• Assist with onboarding of new users.
• Install, test and configure new workstations, peripheral equipment, and software
• Installs and maintains all end-user software and hardware.
• Maintain the daily performance of computer systems.
• Troubleshooting LAN and Internet connectivity issues.

Desired Candidate Profile

• Bachelor s degree in computer science, Information Technology, or a related field.
• Proven experience Microsoft technologies (Windows Server, Active Directory, Fileserver).
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP) .
• good knowledge of Virtualization technology such as Hyper-V and VMware.
• Knowledge dealing with Anti-virus Software, Printers, MS Office and Windows Operating Systems.
• Ability to learn new technologies are required
• Ability to multitask
• Prepares and presents technical information reports.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.

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