Job summary

Application Support and Cloud Operations Engineer Mission: The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the middle tier role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities: Managed Application Cloud Expertise delivers 2nd level application and Infra support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level IT Helpdesk the OBSIT Monitoring team or application hosting entities Orange Cloud For Business Monitoring.

Within the MAC team the scope of this job is to ensure the following tasks on a 24x7 basis on-call basis: Technical responsibilities: Ensure applications availability to meet the SLA target Handle diagnose and route in real-time incoming trouble tickets Provide system administration for the applications implemented on Windows servers Execute changes and task orders on windows server Responsible for 2nd level technical support and escalation Communicate planned unplanned outages to end users Participate in the UAT testing for any bugsnew application features Working in devops mode for all applications hosted in the cloud this includes but not limited to: Fully understanding the functionality of applications to help them define their QoS matrixes Providing L2 support for the cloud infrastructure Providing L2 application support to cloud-based applications Functional responsibilities: Managing and handling known issues related to the application support or to the infrastructure support Collaborating within the team

Job summary

Application Support and Cloud Operations Engineer Mission: The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the middle tier role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities: Managed Application Cloud Expertise delivers 2nd level application and Infra support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level IT Helpdesk the OBSIT Monitoring team or application hosting entities Orange Cloud For Business Monitoring.

Within the MAC team the scope of this job is to ensure the following tasks on a 24x7 basis on-call basis: Technical responsibilities: Ensure applications availability to meet the SLA target Handle diagnose and route in real-time incoming trouble tickets Provide system administration for the applications implemented on Windows servers Execute changes and task orders on windows server Responsible for 2nd level technical support and escalation Communicate planned unplanned outages to end users Participate in the UAT testing for any bugsnew application features Working in devops mode for all applications hosted in the cloud this includes but not limited to: Fully understanding the functionality of applications to help them define their QoS matrixes Providing L2 support for the cloud infrastructure Providing L2 application support to cloud-based applications Functional responsibilities: Managing and handling known issues related to the application support or to the infrastructure support Collaborating within the team

Qualifications

• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French is a plus
• At least 2 years of experience working within the IT field

Benefits

Mission: The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the middle tier role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality

Entité

Digital Technology

Orange Business manages and integrates the complexity of international communications freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions together with our understanding of multinational business and local support in 166 countries and territories ensure that our customers receive a consistent global solution wherever they do business

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