Company Description

CodeZone is an Egyptian software development company established in October 2010 that focuses on implementing advanced technological solutions through ERP systems in the Middle East and Africa. The company offers various products, including Myelin for managing hospitals, I-Zone for core business processes, PeopleZone for HR management, CRM for customer service improvement, and E-Invoice for electronic invoicing.

Role Description

As an ERP Implementation Manager, you will lead the overall delivery and execution of ERP implementation projects across various industries. This includes supervising multiple implementation team leaders and their teams, ensuring smooth deployment of CodeZone solutions, and managing relationships with key internal and external stakeholders. You will oversee project timelines, quality, scope, resource allocation, and ensure that implementations are aligned with customer needs and business objectives.

You will act as a strategic leader and operational coordinator between departments such as sales, business development, product, and quality assurance.

Key Responsibilities:Leadership & Team Management

• Lead and mentor team leaders and senior implementers across multiple projects.
• Set team objectives, monitor performance, and ensure alignment with company strategy.
• Foster a culture of accountability, learning, and customer success.
• Conduct regular one-on-ones and cross-functional coordination meetings.

Project Oversight & Governance

• Oversee project execution from scoping to post-implementation review.
• Ensure all implementation plans are followed, deadlines are met, and quality standards are maintained.
• Proactively identify and mitigate risks, and manage escalations.
• Review and approve project documentation including project plans, change requests, and milestone reports.

Client Engagement & Success

• Act as the main escalation point for clients during implementation.
• Maintain high-level communication with client top management to ensure satisfaction and alignment.
• Validate that implementations improve client productivity, minimize errors, and simplify operational workflows.

Strategic Planning & Collaboration

• Coordinate with the PMO, Business Development, QA, and Product teams to optimize implementation efficiency.
• Participate in resource planning and project prioritization with executive leadership.
• Analyze post-implementation performance metrics and recommend continuous improvements.

Required Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• Minimum of 5–7 years of ERP implementation experience, including 2–3 years in a leadership role.
• Proven success in managing enterprise software implementation lifecycles (installation, configuration, training, UAT, go-live).
• Strong knowledge of business processes in corporate or healthcare environments.
• Proficiency in ERP software platforms (CodeZone products is a plus).
• Fluency in English (written and spoken).

Key Skills & Competencies:

• Strong leadership, coaching, and people development capabilities
• Exceptional communication and negotiation skills
• Advanced problem-solving and decision-making abilities
• Project management expertise (PMP or Agile certification is a plus)
• Ability to manage multiple projects simultaneously under tight deadlines
• Strategic mindset with strong analytical orientation