EgyBell is hiring a Desktop Support Analyst for a Multinational Company.

Requirements:

Desktop Support Analyst

• Hardware Knowledge and hands-on experience
• OS knowledge
• Strong in verbal and written communication skillset
• Laptop imaging
• Record keeping in tools
• Shipping and Partner interaction
• Customer interaction
• Basic Excel
• Emails
• Basic English language

ACCOUNTABILITIES

• Install and support hardware and software components for user groups.
• Perform preventive maintenance, testing, and repairs on equipment.
• Evaluate system configurations and software to ensure optimal use of hardware resources.
• Address and resolve hardware, software, and user-related issues.
• Engage with users to identify potential future business requirements.
• Deliver a positive customer experience during every interaction.

RESPONSIBILITIES

• Install and maintain routine hardware and software systems, supporting large user groups.
• Provide support for specific hardware/software applications.
• Assist in the selection and evaluation of hardware and software solutions.
• Analyze basic business needs and recommend ways to optimize PC hardware resources to meet business objectives.
• Support, maintain, and install local area network (LAN) server systems.
• Contribute to multiple areas, functions, or processes with a broad impact.
• Manage multiple applications and systems.
• Handle assignments requiring judgment, initiative, and problem-solving skills.
• Make informed choices, recommendations, and decisions independently.
• Regularly exercise discretion and independent judgment in daily tasks.

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