Job Details

Experience Needed:2 To 4 Years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• IT/Software Development

Skills And Tools:

Application SupportJIRASaaS

Job Description

• Act as the primary contact for application-related issues raised by customers or internal teams.
• Troubleshoot and resolve incidents, errors, and performance issues across applications.
• Collaborate with development, QA, and infrastructure teams to identify and fix root causes.
• Monitor application logs, services, and integrations to ensure uptime and stability.
• Manage deployment activities, configuration updates, and version rollouts.
• Assist in database queries, data correction, and basic performance tuning (SQL/NoSQL).
• Document troubleshooting steps, common issues, and solutions in the internal knowledge base.
• Escalate unresolved issues to higher support tiers or product teams with proper analysis.
• Participate in release validation and regression testing post-deployment.
• Ensure adherence to SLA timelines and maintain high customer satisfaction.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–5 years of experience in Application / Technical Support within a software house or SaaS environment.
• Strong knowledge of Linux-based systems and web application architectures.
• Hands-on experience with databases (MySQL, PostgreSQL, MongoDB, etc.).
• Familiarity with APIs, RESTful services, and application logs (Graylog, ELK, etc.).
• Understanding of networking basics, firewalls, and application hosting environments.
• Experience in monitoring and ticketing tools (e.g., Zabbix, Jira, Freshdesk).
• Excellent analytical and problem-solving skills.
• Strong communication skills in English and Arabic.

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