ny Description

MaxAB is re-engineering Africa's informal retail sector through a B2B e-commerce and fintech super app. Since launching in 2018, we've connected over 150,000 traditional retailers with suppliers, delivering 2.5+ million orders across Egypt and Morocco. Our fintech business now generates more revenue than e-commerce, with over $180 million in sales last year. Following our merger with Wasoko, we're expanding across Sub-Saharan Africa.

Role Objectives:

To handle customer inquiries through calls, chat, and tickets in a professional and efficient manner, ensuring high customer satisfaction, accurate data entry, and adherence to company policies and service quality standards.

What You’ll Do :

• Handling inbound and outbound customer interactions.
• Resolving customer issues and complaints.
• Providing accurate information about products and services.
• Meeting performance KPIs (AHT, CSAT, Quality, Productivity).
• Maintaining proper documentation for all interactions.

What We’re Looking For :

• 6 months –2 years in Customer Service or related field
• Strong Customer service principles and Call center operations
• Experience in user CRM systems .
• Clear communicator and collabo

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