Social Media & Email Customer Support Specialist at Banque Misr

Social Media & Email Customer Support Specialist at Banque Misr
نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Cairo,EG

A true pioneer in the region, Banque Misr became the first bank in Egypt and North Africa to comply with PCI data security standards, upon obtaining the latest version of the global Payment Card Industry Data Security Standard (PCI DSS 3.2.1) certification. Utilizing the latest technology in the banking sector, Banque Misr is constantly looking to expand customer access to banking services. Today, Banque Misr is proud to offer one of Egypt’s largest ATM networks, located across all areas of Egypt. Banque role is visible in all economic fields due to its geographic outreach. The bank has more than 20,000 employees, serving a large base of more than 13 million clients in Egypt, with a total paid-up capital amounting to EGP 15 billion.

Job Description

Receiving inquiries through social media channels and working on quickly resolving customer complaints posted on social media pages, in order to maintain the reputation and image of Banque Misr.

Responsibilities

-Monitoring customer comments on social media pages and increasing customer engagement rates.

-Receiving complaints and responding to customer inquiries received through the internet banking system.

-Investigating customer complaints on social media pages and communicating with them through the mention cycle.

-Escalating complaints that negatively impact the bank's reputation and image, and following up with customers