We are growing and looking for a talented professional to join our team in Heliopolis, Cairo as an Operations & Service Quality Manager.

If you have 12+ years of solid experience in inbound tourism, strong leadership skills, and a passion for delivering exceptional service, we would love to meet you.

At Splendid, we value teamwork, responsibility, and service excellence. We work with international markets and pride ourselves on creating memorable journeys for our travelers. If you enjoy leading teams, ensuring smooth operations, and maintaining high-quality standards, this role could be the next step in your career.

Key Responsibilities

• Lead daily inbound operations and supervise the team

• Ensure top service quality and smooth execution of all travel files

• Coordinate with suppliers, guides, and transportation partners

• Review quotations and itineraries with high accuracy

• Solve issues quickly and professionally, ensuring client satisfaction

Requirements

• Minimum 12 years of experience in inbound tourism (DMC background required)

• Strong managerial, communication, and negotiation skills

• Strong market knowledge, including experience managing destinations in addition to Egypt

• Excellent English; Spanish or Portuguese is a strong advantage

• High level of professionalism, organization, and attention to detail

• Solid understanding of quotations, pricing logic, and itinerary planning

• Deep knowledge of suppliers, markets, and operational procedures

• High attention to detail and excellent organizational abilities

📩 To apply:

Please send your CV with the subject line:

“Operations & Service Quality Manager – Cairo”

to [email protected]

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