الرئيسية / الوظائف / 3625 مشاهدة19 فبراير 2022

Trade Service Professional - Assistant Manager - Citi Bank - STJEGYPT

Trade Service Professional - Assistant Manager - Citi  Bank - STJEGYPT

Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo-EG

About the job

Job Id: 21407982

Job Purpose:

To service Citi Egypt existing Commodity clients and to support the expansion of the Commodity Trade Finance business.


Pro-actively manage the end to end processing of clients daily transactions and issues with a proactive follow up with the respective Operations, TCS, Sales and Product Management teams.

Maintain reporting of all client inquiries and investigations handled for all managed clients on the TRIMS system.

Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.

Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys

Handling escalations and customer feedback, processing delays and errors appropriately. Dealing with Trade related issues and timely escalation of any issues to operations managers

Pro-actively monitoring the collateral, exposure and tenors on the secured transactional facilities through the complete life cycle of the transaction.

Managing the end to end operational process for all transactions including reviewing transactions, and manage interactions with internal departments and external parties, including clients, to ensure effective delivery within target turnaround times in a cost effective manner

Ensure a high level of customer satisfaction is maintained and help minimize client related issues and complaints.

Accompany coverage, product and service teams when required on client visits if requested.

Help reduce the bottlenecks in processing with a strong focus on Turn around Time (TAT).

Assessing the quality, value and acceptability of collateral provided, in line with the approved facility parameters and control the movement and disposal of collateral as required under the facility terms

Managing risks appropriately and effectively resolving issues as they occur. Development Value:

Exposure to different aspects of international trade, including new products and structures relevant to Trade business

Direct contact with external Citibank clients

Exposure to senior management across functions Qualifications Knowledge/Experience:

Extensive years of a Trade Finance experience within in a banking environment would be preferable.

Extensive years of experience in a customer service type role is preferable.


Organizational and interpersonal skills

Excellent client communication skills, telephone manner, and a strong ability to build client relationships.

Ability to influence various partners within and outside operations

Confidence, self- motivation and lots of initiative

Ability to build working relationships with clients, product, operations, coverage and technology staff

Ability to work in team environment

Enthusiasm and strong desire to work in operations

Must be attentive and responsive to client needs

High level of accuracy and attention to detail is required

Ability to work with minimal supervision.

Must be highly numerate with good keyboard and core system (Outlook, Excel, Word)

Trade Technical Qualifications (e.g. CDCS) Would Be An Advantage.

Ability to manage the complexities of international trade operations in a multi-party transactional environment

Ability to influence large and geographically dispersed teams

Ability to work with people from different backgrounds in a team environment

Ability to forge strong relationships with demanding front office partners

Ability to work with people from different backgrounds in a team environment


Job Family Group:

Operations - Transaction Services


Job Family:

Transaction Capture Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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