Work a queue of delinquent accounts & resolve delinquency status
Contact customers & convince them to pay; identify reasons for non-payment
Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
Update contact details of customer & raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
Route difficult/complex cases to the Team Leader.
Achieve performance targets that have been communicated
Provide feedback on portfolio to Team Leader
Knowledge, Skills And Experience
Excellent communication skills
Multi-lingual ability is an advantage (English + 1 other)
