- Ensure internet performance is acting well.
- Install, modify, and repair computer hardware and software.
- Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
- Resolve technical problems with LAN and WAN with ISP.
- Install & fix issues related to computer peripherals for users.
- Resolve issues related to computer systems, software, and hardware.
- Respond to queries on-site or remotely.
- Respond to the ticketing system within the defined SLA.
- Resolve problems by running diagnostic programs.
- Identify and escalate situations requiring urgent attention.
- 0-2 years of experience or highly qualified fresh graduates.
- Bachelor’s degree in computer science or information system.
- Good knowledge of CCNA or MCSA.
- Hand on Ticketing System.
[email protected] | Subject "IT Help Desk"