الرئيسية / الوظائف / 4390 مشاهدة01 ديسمبر 2022


Collections Officer at Mashreq Bank - STJEGYPT



Collections Officer at Mashreq Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG

Job Purpose

Work a queue/pool of
delinquent accounts to collect arrears to bring customers account
up-to-date or within agreed terms of borrowing using different
collection tools. (Telephone, letters, email, legal process etc).



Ensure that due process is followed during follow up and customer are treated fairly and always with due respect





Key Result Areas

  • Follow up on
    accounts/ work queue assigned to contact customers, inform them about
    their overdue/ upcoming dues and get them to pay and regularize their
    repayments.
  • Achieve the performance targets that has been communicated by the TL
  • The job involves calling customer for most part of the day- approximately 100-150 calls daily.
  • All customer calls must be made from assigned recorded lines and customer interactions updated on the collection system.
  • Contact
    customers to collect the full overdue payment or if the full payment
    cannot be made then negotiate a repayment plan as required.
  • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
  • Follow up promises to ensure payments are received. Focus on resolving and responding to customer queries.
  • Initiate settlement negotiations to recover delinquent balances (seriously delinquent/specific accounts)
  • Updating
    latest contact details of customer in Finn1 and inform customers/
    facilitate how to (billing changes, SI changes, reversals etc)
  • To
    regularly highlight problems or trends encountered during routine
    collections to the TL for possible solutions and further escalation if
    required.
  • All customer interaction/communication must be done
    using approved formats, approved media and recorded lines and official/
    designated mail IDs.
  • Ensure that all customer queries/complaints
    are responded/addressed in a timely manner and customer are always
    treated with respect, ensuring adherence to Customer Contact Guidelines
  • Any difficult queries /issues must be highlighted to the Team Leader to review and assist in having them addressed.
  • Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriate.
  • Work on reports and debits account as and when required





Knowledge, Skills And Experience

  • The
    job holder is responsible meet the defaulting customers and try to
    solve their payment problems by working with the customer to arrive at
    an amicable solution or recommending the account for the necessary
    action/ escalation
  • The job holder is required to work towards settling the customers liability and manage the customer relationship.
  • The
    position requires a minimum experience of 1-3 years in banking, or
    similar field incorporating continuous customer engagement and dealing
    with target-oriented roles.
  • The job holder should possess good
    communication skills, ability to negotiate and have a good understanding
    of system (excel/word/PPT).
  • Basis understanding of legal framework
  • Should be able to work under pressure and is also required to be customer focused

Apply for here

للمزيد من الوظائف فى تخصص

Banking


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