الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Cairo , EG
Job Purpose Work a queue/pool of Ensure that due process is followed during follow up and customer are treated fairly and always with due respect Key Result Areas Knowledge, Skills And Experience
delinquent accounts to collect arrears to bring customers account
up-to-date or within agreed terms of borrowing using different
collection tools. (Telephone, letters, email, legal process etc).
accounts/ work queue assigned to contact customers, inform them about
their overdue/ upcoming dues and get them to pay and regularize their
repayments.
customers to collect the full overdue payment or if the full payment
cannot be made then negotiate a repayment plan as required.
latest contact details of customer in Finn1 and inform customers/
facilitate how to (billing changes, SI changes, reversals etc)
regularly highlight problems or trends encountered during routine
collections to the TL for possible solutions and further escalation if
required.
using approved formats, approved media and recorded lines and official/
designated mail IDs.
are responded/addressed in a timely manner and customer are always
treated with respect, ensuring adherence to Customer Contact Guidelines
job holder is responsible meet the defaulting customers and try to
solve their payment problems by working with the customer to arrive at
an amicable solution or recommending the account for the necessary
action/ escalation
position requires a minimum experience of 1-3 years in banking, or
similar field incorporating continuous customer engagement and dealing
with target-oriented roles.
communication skills, ability to negotiate and have a good understanding
of system (excel/word/PPT).