الرئيسية / الوظائف / 13415 مشاهدة26 فبراير 2023


Customer Service Representative at QNB Bank - STJEGYPT



Customer Service Representative at QNB Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo

Job Summary:


Act as a primary contact point for QNBAA clients/nonclients.  Answer
incoming calls received, respond to inquiries, manage complaints,
identify significant customer service problems, and provide general
information. 


Duties & Responsibilities: 


  • Handle all customer inquiries & requests. 
  • Identify and escalate issues to Team Leader.
  • Provide product and service information to clients. Cross sell
    products and services to clients & non- clients according to Contact
    Center processes. 
  • Document all call information on the relevant systems.
  • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 
  • Determine customers needs and achieve customer satisfaction. 
  • Answer & process clients inquiries, requests & complaints received according to Contact Center processes 
  • Suggest ideas to enhance the service level offered to the clients. 
  • Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….).  
  • Ensure the correct functioning and implementation of the
    Permanent Supervision, Compliance and Money Laundering, Operational
    Risk, and Workplace Success Guidelines whenever and wherever possible 
  • Adhere to QNB ALAHLI policies & procedures in order to
    guarantee that QNB ALAHLI business is conducted in compliance with Local
    Laws, Internal Rules & Regulations, as well as, International
    Standards. 

 


Job Specifications:  


Education:    


  • Bachelors Degree in marketing, Business Administration or Commerce 

Experience: 


  • 0-2 years of experience in the related field 

Skills:  


  • Handling Skills and Customer Oriented Attitude                                         
  • Excellent Interpersonal & selling skills 
  • High communication skills, especially verbal 
  • Ability to work under pressure & shifts basis 
  • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken 
  •  

Working Conditions:  


  • Located in the Contact Center
  • Changeable working hours involving irregular shifts 

Apply Now

للمزيد من الوظائف فى تخصص

Banking


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