Job Outline
- Supervise the day-to-day
operation of the Reservations unit; ensuring effective coordination with
internal and external departments in order to provide accurate;
friendly and professional services to the travel trade/direct customers.
Provide regular updates and reports to HQ.
- Implement the
specified action plan for servicing of enquiries and bookings for new
and existing agents/direct customers in order to ensure that service
turn around times are maintained while enhancing all opportunities for
maximization of revenue.
- Supervise and motivate staff assigned to ensure efficiency; policy maintenance and quality of product.
- Responsible for the timely and accurate issuance and reporting of all documents by staff assigned.
-
Responsible for the regular training on products and systems so that
technical skills for all staff are in line with the department
standards. Formulate competency based development plans by identifying
areas of growth/concern.
- Plan the monthly schedule and annual
leave plans of assigned staff in a manner that service delivery and
operational efficiency is not affected.
- Co-ordinate the
distribution of Emirates Holidays brochures to the travel trade and
direct customers and ensure that all relevant promotional and collateral
material are adequately stocked and displayed.
- Assist the Sales
Manager in setting objectives at the beginning of the financial year
for all staff assigned and in conducting interim/ annual reviews.
-
Continuously review internal processes and procedures; and provide
recommendations for process improvements and cost savings. Ensure that
commercial alignment with Emirates is being implemented.
- Develop
and maintain healthy professional relationships with the travel
trade/direct customers/ corporate accounts to the benefit of the
department including active account management and sales visits.
Critical Competencies
- Problem Solving & Decision Making.
- Adaptability & Innovation.
- Organising for Results.
- Interpersonal Ability.
- Team Work.
- Initiative and Commitment to Achieve.
