Duties and Responsibilities:

Support Tabby customers over chat and phone calls and answer their queries

Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership

Champion and implement customer service policies and procedures that align with company objectives

Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience

Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Qualifications and Requirements:

Great Arabic and a good English

Post Graduate Degree, preferably in math, business, marketing, finance

Excellent analytical, communication, and problem-solving skills

Good self-awareness and excellent soft-skills

Ability to multitask, meet deadlines, and work in a fast-paced environment

Ability to work effectively and build strong relationships with cross-functional teams

Ability to handle pressure

What you can expect

Competitive salary and benefits ( monthly salary EGP 8,000 net)

Performance bonus (equivalent to up to USD 100 net, subject to achievement of KPIs)

Welcome bonus ( equivalent to USD 100 net paid with your first monthly salary, subject to you have successfully passing the assessment and 2 weeks training)

An opportunity to learn and grow in one of the fastest growing fin tech companies in the region

A working environment that gives you autonomy and responsibility from day one.

You should be comfortable with the idea that the quality of your work will influence the shape of your career.

Health Insurance

Rotational shifts

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

التقديم || من هنــــــــــــــا