الرئيسية / الوظائف / 1339 مشاهدة02 مارس 2020


Associate Support Engineer Job,SAP - STJEGYPT



Associate Support Engineer Job,SAP - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo, EG
Expectations And Tasks Of The Job


Provide necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models. Deliver innovations engage pro-actively with Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customers situation. Support customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Resolve production down situations and escalations. Ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand. Deliver in an efficient way industrialization is a must. Build supportability features, standardize and automate delivery of content and invent new delivery models.


Main Tasks And Duties


Identifies top issues in key account engagements


Perform analysis of system landscape and technical issues


Perform analysis of core business processes for all applications


Perform analysis of system and application operation including Performance optimization


Delivery Onsite & Remote services for Premium Engagements , Enterprise Support and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services


Actively provides customer feedback to development based on delivery


Ensures that services and documentation are available and up-to-date for the respective area of expertise


Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas


Additional Tasks


Participates in internal projects driven by internal requirements


Participates in Backoffice and de-escalation support activities


Education And Qualifications/Skills And Competencies


Bachelors degree in Computer Science, Engineering, Information Systems, or a related field of study


Exceptional written and spoken communication skills in English and Arabic,


strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills


fixable with high change agility


Work Experience


Proven problem-solving skills and strong work ethic are required


Experience must include 1-2 years with at least one of the following Roles:


SAP Basis Administration with HANA experience preferred , SAP ABAP Development , SAP Java development or technical Architectural experience (Technical Planning, performance tuning, troubleshooting); SAP Cloud Platform Integration (Technical Planning, performance tuning, troubleshooting); SAP Process Orchestration/integration (Architecture Planning, Adapter connectivity, B2B communication, Upgrades, performance tuning, trouble shooting).
 Apply for here

للمزيد من الوظائف فى تخصص

Engineering


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