Job Accountabilities
Second line support for end users issues.
Tracks and monitors all servers performance.
Tracks and monitors Backup of all servers.
Perform a scheduled check for all servers.
Implement new network devices.
Work with time attendance & Access control devices.
Responsible for the troubleshooting of all “Software & Hardware”
Manage IT Equipments inventory.
Manage company Dials & Phones.
Identifies recurring problems and contribute ideas to solve these problems in a better way.
Monitor service desk for tickets assigned to the queue and perform first-in first-out based on priority.
Troubleshoot and support in person and over the phone.
Report issues for escalation.
Perform hands on fixes for hardware issues.
Install, test and configure new workstations, peripheral equipment and software.
Test fixes and new software
Regular check on meeting rooms equipments.
Maintains organizations effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Completes projects by coordinating resources and timetables with user departments and data center.
Manages assigned servers, workstations, and other components including rollout, installation, configuration, and maintenance
Resolves problems reported for local and wide area networks, personal computers, and networking equipment (switches, routers, etc.)
Provides answers to complex, high-level IT support issues
Monitors and measures the performance of the network; reports problems to the appropriate individuals
Researches, plans, and oversees assigned server, network and telephone system replacements and upgrades
Maintains documentation of all hardware and software under areas of responsibility
Establishes and maintains contact with vendors for support and problem resolution
Assists in creating end-user IT systems documentation and assists in the end-user orientation and training.
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