The purpose of this role is to handle the management and processing of transactional activity for the Customer Relationship Management (CRM) team, including, but not restricted to, order entry, documentation creation, complaint handling and invoicing. The key goal of the role is to satisfy the customers requirements in a consistent, efficient and reliable manner. This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CRM function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CRM activities. A key part of the role is to work with the CRM team to drive improvements in current activities to create efficiencies and drive productivity. This contract will be for 9 months.
Key Responsibilities
Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements.
The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.
The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting.
Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customers requirements.
Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste.
Skill Requirements/Competencies:
An effective communicator who is capable of building excellent Customer Service relationships.
Excellent mathematical, analytical and diagnostic skills and the ability to handle large volumes of data in a detailed way.
Excellent PC skills and Excel spread sheet experience.
Preference for candidates with good working knowledge of SAP.
Business proficiency in English and an additional European language would be an advantage.
Organised and methodical with the ability to work in a controlled and structured way.
Educational/Professional Experience:
Demonstrated Customer Service experience with a strong focus on problem solving skills.
University Diploma/Degree in a business orientated discipline preferred.
Our Growth Culture
One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our “Growth Behaviors,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.
Curious
Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking “what if?” pushes us to the next level as people and as a company.
Empowered
Make it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action
Apply for here 
