Job Purpose

Tele Sales – Selling General Insurance Products (Motor, Medical, Health & Travel) to New & existing General Insurance Clients of Mashreq.

Key Result Areas

• Delivering daily/monthly KPA / KPI (calls, revenue target, system update etc.)
• Portfolio management – General Insurance Products.
• Retention of existing clients in a compliant & timely manner to ensure client is not lost to competitor.
• Exceptional customer service and end to end relationship management.
• Handling all customer queries/complaints relating to pricing, cancellation or policy document requirements.

Knowledge, Skills and Experience

• 1+ years of related banking experience (General Insurance Sales)
• Strong understanding of General Insurance Products (Motor, Medical, Health & Travel Insurance).
• Excellent Communication and negotiating skills.
• Familiarity with bank/Insurance providers operations, sales, support and system environments and a strong customer focus.
• Very well versed competitor offering and market know how.
• Excellent communication skills in English is mandatory for this role

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