الرئيسية / الوظائف / 3349 مشاهدة10 أكتوبر 2021

Collection Officer Egypt - Mashreq Bank - STJEGYPT

Collection Officer Egypt - Mashreq Bank - STJEGYPT
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Work Type : Full Time
Experience : 0-1 Years
Gender : male and female
Salary: not mentioned
Salary Type : Net Salary
Location: Cairo EG

About the job

Job Purpose 

  • Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).  

  Key Result Areas

  • Work a queue of delinquent accounts
  • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. 
  • Work is done on an automated collection system- Finn1 which is a web based system.
  • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
  • Follow up promises to ensure payments are received
  •  Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
  • Develop an assertive approach to resolve customer queries
  • Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
  • Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
  • To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
  • Route difficult/complex cases to the Team Leader.
  • Achieve the performance targets that has been communicated by the TL
  • Work on reports and debits account as and when required. 


Knowledge, Skills, and Experience

  • Minimum Graduate
  • Product Knowledge
  • Excellent verbal and written communication skills
  • Assertiveness
  • All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc.

Apply for here

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