About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role: Job Code: 2026COMM-093 CX Investigation Specialist plays a pivotal role in enhancing our customer experience, ensuring not only a swift and satisfactory resolution but also driving systemic improvements across the organization. What you will be doing:

Respond to escalated customer complaints and ensure they are resolved promptly to achieve customer satisfaction.

Investigate the root causes of complaints and work closely with relevant internal departments to implement corrective actions and prevent

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