Job Description

Overview of the role

We are seeking a capable and detail-oriented Online Merchandiser to support the operations and trading execution across M&S websites and third-party Quick Commerce platforms. The ideal candidate will combine hands-on experience in catalogue maintenance, and platform coordination with strong commercial awareness and a proactive mindset.

What you will do: 

Website Operations (KIBO)

• Execute day-to-day website updates using the KIBO platform.
• Support content creation teams by building landing pages, campaigns, and seasonal features.
• Support website refresh and merchandising activities to increase conversion.
• Coordinate with merchandising teams to ensure timely go-live of new products.
• Ensure that products are accurately tagged, categorized, and optimized for search and SEO.
• Assist in the testing and publishing of content, ensuring high standards of accuracy and customer experience

Quick Commerce Platform Management

• Manage product catalogue listings, stock sync, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.
• Coordinate the upload and maintenance of digital assets aligned with marketing campaigns and promotions.
• Monitor platform-level KPIs (order availability, cancellation rates, delivery windows) and resolve issues with urgency.
• Adapt creative content (product names, descriptions, imagery) as needed for local relevance and platform guidelines.

Campaign Execution & Digital Asset Coordination

• Liaise with internal teams to gather and upload marketing assets for campaigns (email, homepage banners, push notifications, PPC).
• Build content briefs according to business direction and trends
• Maintain a tracker of go-live timelines across both web and partner platforms.
• Coordinate with SEO and performance marketing teams for content optimization and keyword usage.

Reporting & Analytics

• Generate and share daily/weekly reports on content status, product availability, platform performance, and campaign execution.
• Provide insight-based recommendations to improve digital execution and site/platform KPIs.
• Collaborate with the Trade Manager and trade teams to refine digital merchandising based on data trends.

Skills

Required Skills to be successful:

• Excellent organizational and time management skills.
• Strong written and verbal communication in English (Arabic is a plus).
• Detail-oriented with the ability to handle multiple platforms simultaneously.
• Proactive, reliable, and solutions-driven.
• Strong team player who can work independently and take initiative.
• Ability to adapt visual assets or content for local markets where needed.

What equips you for the role:

• Bachelor Degree with 3+ years in an Online Merchandiser, Web Content Manager, or Online Trading role.
• Experience working with CMS platforms (preferably HCLDX) and eCommerce backends (e.g., KIBO, SAP).
• Exposure to or direct experience managing listings and operations on Quick Commerce platforms is a strong advantage.
• Comfortable using web analytics tools (e.g., Google Analytics, platform dashboards).
• Strong MS Excel and reporting capability.

للتقديم الان