✦ Responsibilities:

• Support current clients (troubleshooting issues/requests – remote technical support & live chat).
• Manage and update client data and reports in the internal system.
• Follow up on client satisfaction and prepare monthly reports.
• Communicate updates and new software releases via email and SMS.
• Maintain professional communication to enhance the company’s image.
• Coordinate with the technical support manager regarding visit planning.
• Handle client feedback and ensure proper request closure.
• Assist in creating engaging posts and updates on social media platforms.
• Collaborate with the sales manager to align customer service with sales goals.
• Perform monthly backup downloads from FTP to hard disk.
• Send monthly SMS notifications regarding maintenance services.

✦ Qualifications:

• Bachelor’s degree in business, Information Systems, or related field.
• 2–3 years of relevant experience.
• Good verbal and written English.
• Strong communication and interpersonal skills.
• Very good at data analysis.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Tourism background is a plus.
• Self-motivated, team player, with a positive and professional attitude.

✦ Benefits:

• Mobile line.
• Social insurance.

📩 Interested candidates are invited to send their C.V. to:

[email protected]

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