Tech Support Agent

VINIRMA Consulting Pvt.Ltd logo

VINIRMA Consulting Pvt.Ltd

Doha · Qatar

13 minutes ago

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5 Open Positions

Full time

IT Services

Job Description

Support Agent must carry valid Qatar Driving License with own car and have good 

location awareness for efficient on-site execution. 

Project Objective: 

To deploy and enable UPI functionality across all merchant POS terminals. The project 

includes system configuration, testing, POS branding, and on-site merchant training to 

promote smooth adoption and usage of UPI payment services. 

Pre-Deployment Activities 

* Receive and verify merchant list with site addresses and terminal details. 

* Prepare POS software updates and training materials. 

* Ensure required credentials, configuration files, and merchant onboarding data are 

available prior to on-site visits. 

Deployment Activities 

* Visit each merchant/store location as per the assigned deployment sheet. 

* Install and/or update POS terminals to enable UPI (NPCI) acceptance features. 

* Perform POS system checks: power, printer, connectivity, and OS version verification. 

* Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal 

functionality. 

* Replace or apply CB branding materials (UPI/NPCI/CBQ) as per design standards. 

Merchant Training & Awareness 

Provide on-site training to merchant staff on: 

* How to initiate and process UPI transactions on the POS. 

* Common troubleshooting steps and escalation process. 

* Understanding UPI limits, reversals, and refund procedures. 

* Hand over printed merchant quick reference guides and contact details for support. 

* Collect merchant acknowledgement/sign-off confirming training completion and 

successful UPI (NPCI) enablement. 

Post-Deployment & Reporting 

* Submit daily visit and activity reports including merchant name, MID/TID, location, date 

& time of visit. 

* Type of activity (installation, training, branding, reconfiguration). 

* Attach test transaction receipt for confirmation. 

* Capture before-and-after photos of terminal and branding. 

* Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration 

team. 

* Ensure all documentation and data are updated accurately. 

Deliverables 

* POS terminals enabled and configured for UPI acceptance. 

* UPI (NPCI) branding applied as per CBQ/NPCI guidelines. 

* Merchant staff trained on UPI (NPCI) usage and troubleshooting. 

* Signed merchant training & deployment completion report. 

* Daily and weekly consolidated progress reports. 

Roles & Responsibilities 

a. Field Agent / Officer: 

* Execute deployment and training activities at site. 

* Ensure accuracy of configuration and documentation. 

* Maintain professional communication with merchants. 

* Validate test transactions. 

b. Coordinator: 

* Monitor deployment progress and agent performance. 

* Handle escalations and coordination between field agent and backend teams. 

Quality & Compliance 

* All POS installations and configurations must meet NPCI & CBQ compliance standards. 

* Merchant data confidentiality to be maintained at all 

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