About the job

Community Manager is the voice of the brand online, fostering positive customer relationships and addressing concerns. Promote brand loyalty and a positive reputation through engaging responses and active community management.

Responsibilities

• Ensure publishing and scheduling content plans on all Social Media platforms in alignment with content strategy

• Monitor and respond to Social Media community inquiries, messages, comments, and feedback in a timely and professional manner.

• Stay up to date with industry trends and best practices in community management, sharing insights with internal stakeholders.

• Collaborate with other departments, including marketing and sales, to ensure consistent messaging and brand alignment.

• Support customers by responding to their queries, provide troubleshooting for technical issue, raise their concerns and share their recommendations.

• Guide customers through the required steps, educate them properly on service details and help them through any issue they might face.

• Monitor online sentiment and brand mentions, proactively addressing any negative feedback and working to maintain a positive brand image.

• Provide insights on Social Media platforms performance through weekly and monthly reports.

Qualifications

• Energetic with unique ideas for engagement with our audience on all platforms

• Proven experience in community management or a similar role for a minimum of 1 year.

• Hands-on experience with social media management, previous experience in using social media platforms and tools such as Hootsuite, Sprinklr, Sprout Social, or similar.

• Strong written and verbal communication skills both in Arabic and English.

• Analytical mindset with the ability to interpret data and provide insights.

• Attention to detail, critical thinking and problem-solving.

• Experience working with influencer account. (Preferred)

• Experience working in health and fitness indust

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