Job Description

Key Responsibilities:

• Manage and build strong relationships with VIP clients to ensure high satisfaction and loyalty. 
• Handle all VIP client requests and complaints quickly and professionally, providing personalized support.
• Coordinate with internal teams to ensure smooth service and fast issue resolution for VIP accounts. 
• Monitor performance metrics (e.g. delivery success, complaint rate) and share regular reports with management. 
• Ensure top-tier service quality, follow up on escalations, and support VIP client retention and growth. 
• Support in processing claims or compensation cases.
•  Prepare regular performance reports for clients and management.
•  Support onboarding of new key accounts.

Job Requirements

• Good negotiation and problem-solving skills
•  Strong communication and interpersonal skills 
• Good knowledge of Microsoft Office tools 
• Ability to build and maintain strong client relationships 
• Experience in handling key clients/accounts
• Shipping field is a MUST

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