Company Description

RAYA Customer Experience (RAYA CX) has been a leading provider of customer experience management and next-generation Business Process Outsourcing (BPO) solutions since 2001. Trusted by Fortune 1000 companies, RAYA CX serves clients across diverse industries in North America, Europe, the Middle East, and Africa. The company operates from highly skilled labor markets, delivering exceptional customer service, technical support, and global services. Through a commitment to innovation, cutting-edge technology, and continuous improvement, RAYA CX ensures its solutions meet the evolving needs of global businesses.

Role Description

This is a full-time on-site role based in Giza for a Non-Voice Advisor B2+ position. The role involves managing customer inquiries and interactions via non-voice communication channels such as email and chat. The responsibilities include accurately addressing customer requests, resolving concerns efficiently, and maintaining a high standard of professionalism to ensure customer satisfaction. The team member will be expected to meet performance targets, adhere to company guidelines, and provide seamless support services.

Qualifications

• Strong written communication skills, including clarity, grammar, and attention to detail
• Proficiency in managing email and chat-based customer interactions
• Customer service skills, including problem-solving and empathy toward customer needs
• Basic technical and computer skills, including familiarity with CRM and ticketing systems
• Ability to work in a team-oriented environment and meet performance metrics
• Fluency in English (B2+ Level or higher); additional language skills are a plus
• Time management skills and ability to multitask effectively
• Prior experience in customer support or BPO is preferred
  

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