نوع العمل : عمل كلى
الخبرة : 15+ سنة
الراتب : not mentioned
المكان : Egypt

Job Details

Experience Needed:15 years

Career Level:Manager

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

Job Description

Oversee and manage all aspects of airline reservations and inbound tourism operations to ensure seamless service delivery.
Coordinate with airlines, travel partners, and internal teams to secure optimal booking arrangements for clients.
Develop and implement strategies to enhance customer satisfaction and streamline reservation processes.
Monitor and analyze reservation trends, customer feedback, and market developments to identify opportunities for improvement.
Resolve complex customer issues and escalations related to airline bookings and inbound travel arrangements.
Ensure compliance with industry regulations, company policies, and quality standards in all reservation and tourism activities.
Prepare and present regular reports on operational performance, customer satisfaction, and revenue metrics.
Maintain up-to-date knowledge of airline products, tourism destinations, and travel industry best practices.

Minimum of 15 years of experience in airline reservations or inbound tourism management.
Proven ability to manage operations in a fast-paced, office-based environment.
Strong leadership skills with experience supervising or mentoring staff.
Excellent communication and interpersonal abilities for client and partner interactions.
Demonstrated problem-solving skills and the ability to handle escalated customer issues.
Advanced skills with airline reservation systems (GDS) and tourism management software.
Detail-oriented with strong organizational and multitasking capabilities.
Ability to analyze data and generate actionable insights for process improvement.
Flexibility to adapt to changing priorities and travel industry trends.
Commitment to delivering outstanding customer service and operational excellence.